Refugee Physiotherapy & IFHP Claims (Canada)
Simple claims – No surprises.
At Rapharehab, we make it easy for refugees and refugee claimants to access physiotherapy through Canada's Interim Federal Health Program (IFHP). We take care of the paperwork, explain your coverage clearly, and help you focus on what matters most – your recovery.
Who's eligible under IFHP?
IFHP provides temporary health coverage for individuals in Canada who are not yet eligible for provincial or territorial insurance. This includes refugee claimants, protected persons, and many resettled refugees. It acts as a payer of last resort while you wait for your provincial coverage.
Does IFHP cover physiotherapy?
Yes. IFHP's Supplemental Coverage includes physiotherapy and other allied health services. According to the official benefit grid, physiotherapy coverage includes:
- Initial assessment (in-clinic): 1 per calendar year
- Subsequent physiotherapy visits (in-clinic): up to 12 per calendar year
- Home-based physiotherapy: available when a client cannot attend a clinic and has a clinically demonstrated need (e.g., significant mobility impairment) as defined in the grid
- Medical referral: a referral from a physician or nurse practitioner is required
- Fees/limits: services are reimbursed to the clinic based on the provincial fee schedule listed in the grid
We handle all required prior approvals before treatment begins.
Why this matters: you receive a clear count of covered visits and zero out-of-pocket costs for all approved treatments.
How IFHP claims work at Rapharehab (so it's easy for you)
- IFHP eligibility document (with your UCI/Client ID and valid coverage dates)
- A doctor or nurse practitioner referral for physiotherapy (We can guide you on what referral you need.)
-
We verify your eligibility & benefits
IFHP is administered by Medavie Blue Cross. Our team confirms your coverage and bills the insurer directly on your behalf.
-
We obtain any required approvals
Some services have limits or need prior approval. We submit everything needed so your treatment is authorized before you begin.
-
Start your care – no upfront cost for approved services
You focus on recovery. We bill IFHP for approved visits. (If a service isn't covered, we tell you upfront so you can decide.)
What your treatment includes
- A 45–60 minute initial appointment with assessment, goal setting, and a simple home program.
- Evidence-based hands-on care (manual therapy, mobility work) plus targeted exercise.
- Education on posture, activity, and self-care strategies to support your recovery.
- Progress reviews and documentation that meet IFHP requirements (so your ongoing visits remain covered).
FAQ's
Frequently Asked Questions
-
Most IFHP clients do require a referral from a doctor or nurse practitioner. If you're unsure what you need, we'll guide you through the process.
-
How many physio sessions are covered?
IFHP generally covers 1 initial assessment + up to 12 follow-up sessions per year, based on the official IFHP benefit grid. Coverage varies, but we confirm your exact benefits for you.
-
What if I can't come to the clinic?
If you cannot attend the clinic due to mobility or medical challenges, IFHP may allow home-based physiotherapy when criteria are met. We help check eligibility and arrange visits if approved.
-
What happens when I get provincial coverage (like OHIP)?
Once you receive provincial coverage such as OHIP, your IFHP physiotherapy benefits stop. We will guide you on switching to the correct insurance or payment option.
What to bring to your first appointment?
- Your IFHP eligibility document (with UCI)
- Photo ID (if available)
- Physiotherapy referral from an MD or NP
- Any medical reports (imaging, hospital notes, etc.) that can help us tailor your care
Why choose Rapharehab for IFHP-covered care?
- Welcoming & culturally sensitive: trauma-informed, dignity-focused support
- Direct billing & paperwork handled: we manage all Medavie Blue Cross claims
- Clear communication: visit limits, approvals, and coverage explained clearly
- Results-focused rehab: practical goals, home programs, and consistent progress tracking
Blue Cross: Trusted Partner in Refugee Health Coverage
The Interim Federal Health Program (IFHP) is administered through Medavie Blue Cross, one of Canada's leading health insurance providers. Their role is to process claims, reimburse clinics, and ensure refugee clients receive timely access to covered services such as physiotherapy.
At Rapharehab, we work directly with Blue Cross to verify your eligibility, manage approvals, and bill services on your behalf – so you don't have to navigate complex insurance paperwork. This partnership lets us focus on your recovery while Blue Cross ensures your care is fully supported and covered.
Need help with paperwork or referrals? Contact us – we'll guide you step by step.
