Privacy Policy for Rapha Rehab Physiotherapy & Massage Therapy Clinic
Last Updated: June 2026
At Rapha Rehab Physiotherapy & Massage Therapy Clinic (“Rapha Rehab”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you provide through our website, online forms, social media advertisements, phone calls, and clinic services.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.
Information We Collect
We may collect the following types of information:
- Full name
- Phone number
- Email address
- Postal code
- Appointment preferences
- Health-related information voluntarily submitted through forms
- Insurance information provided during appointments
When you visit our website, we may also automatically collect: IP address, Browser type, Device information, Pages visited, Date and time of visit, Website interaction data.
How We Collect Information
We collect information when you:
- Fill out a contact form
- Request an appointment
- Submit a consultation request
- Call our clinic
- Send an email inquiry
- Interact with our Facebook, Instagram, or Google advertisements
- Subscribe to newsletters or promotions
- Visit our website
How We Use Your Information
We may use your information to:
- Schedule and manage appointments
- Respond to inquiries
- Provide physiotherapy, massage therapy, chiropractic, acupuncture, and rehabilitation services
- Verify insurance coverage
- Improve our website and services
- Send appointment reminders
- Provide clinic updates and promotional offers
- Comply with legal and regulatory requirements
Facebook & Meta Advertising
We may use Facebook Pixel, Meta Conversion API, and similar tracking technologies to measure advertising performance, understand visitor behavior, improve user experience, and deliver relevant advertisements. These technologies may collect: pages viewed, time spent on the website, device information, and browser information. You can manage your advertising preferences through your Facebook account settings.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us analyze website traffic, remember user preferences, improve website functionality, and measure advertising effectiveness. You may disable cookies through your browser settings at any time.
Information Sharing
We do not sell, rent, or trade your personal information. We may share information only with: healthcare practitioners involved in your treatment, insurance providers when authorized, website and technology service providers, and legal or regulatory authorities when required by law. All third-party service providers are required to maintain confidentiality and protect your information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, misuse, and loss. While we strive to protect your information, no method of internet transmission is completely secure.
Data Retention
We retain personal information only as long as necessary to provide healthcare services, maintain patient records, and meet legal, regulatory, and professional obligations.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage users to review the privacy policies of any website they visit.
Your Privacy Rights
You may request to: access your personal information, correct inaccurate information, withdraw marketing consent, or request deletion of information where legally permitted. To exercise these rights, please contact us using the information below.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
Rapha Rehab Physiotherapy & Massage Therapy Clinic
- Address: Etobicoke, Ontario, Canada
- Phone: 647-722-3434
- Website: rapharehab.ca
- Email: bloor@rapharehab.ca